Shipping and Return Policy
Shipping and Return Policy
Our Shipping Policy:
If an item can be shipped internationally, (Outside Canada/US), there will be an advertised flat shipping rate for International Mail. If there is not a shipping price stated for international, then it only ships to the United States & Canada (Canada Residents Please Email for shipping quote). We Will Ship To Hawaii/Alaska But Additional Shipping Costs Will Apply.
All Items are shipped by FedEx Ground, UPS or by USPS depending on weight and size of item.
We Ship daily, Monday - Thursday. If you pay for your item before 11:00am PST, It will ship same day Monday - Thursday. Otherwise, it will ship the next business day.
You will be emailed with a tracking number after your item ships.
Our Customer Service / Return Policy:
If you have any questions or concerns, please e-mail us and we will do our best to respond promptly.
- Refunds will gladly be given for returns of items misrepresented. In order to receive a refund, you must contact us first to obtain “Return Authorization Number” and you must contact us within 7 days of the items delivery. The product must be returned unused and/or in the original condition you received it in, with all original packaging. Any alteration to an item will not be accepted. We inspect all returned items BEFORE ISSUING REFUND.
- Returns will not be accepted after 30 days of the items delivery. The product is subject to final inspection before your return will be processed. We hope you understand that we must adhere to this return policy in order to keep our prices low, and to pass the savings on to our customers.
- We do not accept returns on any software products. This is to obey copyright laws of software manufacturers and the companies (The reason is to stop people from making illegal copies and distributing them before returning the software’s)
Important: Download versions of software and software items with a viewable product key are non-refundable. We will work with you in order to successfully install your purchase, but once purchased, these items are non-refundable.
Software Return Policy: softdiscountoutlet accepts returns of unopened software as long as the product is returned within 30 days of the purchase date. The software must be in the original condition and must not be damaged or tampered with. The software must include the product key codes. The key codes cannot be used or activated.
Software that has been opened may be eligible for a return at our discretion. Software that has been damaged or tampered with will be denied a return. Also, please keep in mind that once software has been installed and activated on your computer, a unique digital signature has been created between the software and your hardware and cannot be resold or undone.
softdiscountoutlet charges a restocking fee of a minimum of $5 or 3% processing fee on all returns. Shipping is not refundable. The refund process usually takes one to two weeks to complete after we have received the return.